According to eMarketer, opinions posted by people on social media platforms impact the purchasing decisions of 45 percent of online shoppers. Opinions include feedback on products/services, reviews, and comments. Further, promotions affect the buying decisions of 44 percent of online shoppers and the opinions of 30 percent of online buyers are impacted by advertisements on social media channels. Studies have shown that chatbots have the power to improve the results of social media campaigns. If you are running a business in San Francisco, it is highly recommended that you check with a reliable social media marketing agency as to how you can go about implementing a chatbot for your social media account.
What Is a Chatbot?
A chatbot is nothing but an application that automates your customer services on a social media channel. Chatbots are of two types: scripted bots (rule-based bots) and AI bots that are capable of adapting to your customers’ behavior over time. Reputed social media marketing companies in San Francisco will provide the guidance that you need to employ the right type of chatbot in your social media campaigns.
How Are Chatbots Helpful In Social Media Marketing?
Chatbots have the potential to revolutionize the social media marketing scenario. This is because of the following reasons:
Automated customer service
Millennials, the tech-savvy generation, form the largest consumer base. They look forward to using innovative technologies. In fact, studies reveal that 71 percent of millennials are keen on experiencing chatbots offered by their favorite brands. With the emergence of chatbots, all efforts are focused on the interaction between chatbots and audience on social platforms.
Chatbots provide automated services to customers. They include answering important questions, inspiring social media users to engage with your brand, and providing content as well as personalized offers on-demand. Further, chatbots can intelligently converse with consumers as humans would.
If you are new to deploying chatbots for handling customer services, it is best that you seek guidance for a trustworthy digital marketing agency in San Francisco.
Better data access
Intelligent chatbots provide personalized services by monitoring your customers’ posts on social networks and their data collected by the platforms. In addition, queries received by a chatbot from users helps to expand the database through machine learning. Data gathered that the chatbots gather such as customer preferences, behavior, purchases, etc., will be available to you for making necessary changes to your strategies.
Customer engagement through support
Users have a lot of questions related to products and services provided by their favorite brands. Of course, some people seek general information. They include the availability of a specific item in stock and when their product will be delivered. Chatbots have the ability to provide good customer support in a seamless manner by focusing on social media/messenger apps.
If you are not using chatbots, you will miss out on new customers and sales.